Returns, Refunds, Shipping + Delivery Policy
Thank you for your custom! We pride ourselves on presentation and we hope our products are to the highest of standards. Please find the correct section in relation to your query below to find out relevant information about our products and services.
If you do have any problems with your order or the information below does not answer your query do not hesitate to click here and contact us. We will be happy to help!
Our policy is as follows…
Wedding + Occasions Stationery
Please check the proof for correct details, spelling mistakes or changes you require as the order can-not be changed once sent to the printers and if the fault lies with you, a refund will not be made.
It is not possible to return wedding and occasions stationery for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard where the fault lies with us. Any errors made by us in printing must be reported via e-mail to the following email address email@example.com, please make sure to include your order number in the subject line. In order to qualify for a full refund, you will need to email us within 2 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur on returning the item to us.
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Service Representative on 07930 343011 so we can process and reprint your order immediately.
If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material, and mark the refusal on the document provided by the courier. You must then call our Customer Service Representative on 07930 343011 to inform us of the issue so we can proceed and reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.
All print-ready stationery has a no refund policy but errors including incorrect details, spelling mistakes or changes you require can be made.
Gift Mugs + Homeware Cushions
Any claims for misprinted/damaged/defective items must be submitted within 25 days after the product has been received with photographic evidence of the issue via e-mail to the following email address firstname.lastname@example.org. For packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
After we are contacted about the issue, we will supply you with a return address. When we receive a returned shipment, we will let you know. Unclaimed returns get donated to charity after 30 days. If the return address provided isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Homeware Canvas Prints
Due to our drop shipping company policy products cannot be cancelled or returned as they have been made to a specific requirement/design so please make sure you have to correct size canvas before you buy. This is also the case with personalised products which cannot be cancelled or returned as they have been made to your specific requirement/design.
All orders once placed are final. No alternations can be made to designs once the order is placed. Due to the high level of automations in our process as soon as an order is placed it cannot be cancelled or altered.
Returns - Where a product is faulty we will offer a reprint or a refund if we are unable to address the issue via a reprint. A reprint of your item will take priority over refunds. Where an item is unwanted please refer to the above, we cannot provide refunds or reprints if the issue has not been caused by our process.
Shipping/Delivery Dates - All shipping/delivery times are estimates not guarantees and maybe effected by unforeseen production or courier issues. We do not accept responsibility for delays or any loss suffered due to missed shipping or delivery dates.
We do not deliver at the weekends and all shipping dates are based on a 5 day business week.
Any item which the courier is unable to deliver and return to us will be charged for a re-delivery.
Lost in transit or showing as delivered but not received - Where an item has not been received at the delivery address entered correctly with the order or is showing as received (by the courier or Postal tracking system) by or after the estimated delivery date we may need the following time to check on where the products location. If after these time periods have elapsed and the item is still not received, we will deem the item to be lost and issue a reprint or refund.
Non Tracked service up to 14 Days.
Courier and Tracked Postal services up to 4 Days.
Warranty - Due to the nature of our products being customised and some products offering a protective nature warranty is limited to 3 months on all items from date of purchase. Normal wear and tear is not covered under warranty during the life of the product.
We follow a 10-day return policy during which you must contact us via e-mail to the following email address email@example.com so that a return can be started. The cost of return is the customers responsibility.
The item must be undamaged, unworn, and unused with tags still attached within 10 days of the notification that the item will be returned.
We will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 4 days of the item being received.