RETURNS & REFUNDS
OUR POLICY
STATIONERY SAMPLES
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No refunds are made on samples as they are free.
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WEDDING & OCCASIONS PRINTED STATIONERY
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Please check the proof for correct details, spelling mistakes or changes you require as the order can-not be changed once sent to the printers and if the fault lies with you, a refund will not be made.
It is not possible to return wedding and occasions stationery for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard where the fault lies with us. Any errors made by us in printing must be reported by e-mail using our contact form, please make sure to include your order number in the subject line. In order to qualify for a full refund, you will need to email us within 2 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur on returning the item to us.
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our Customer Service Representative on 07930 343011 so we can process and reprint your order immediately.
If, when delivered, the printed product cannot be used because there is no packaging or the contents are completely ruined, please do not accept the material, and mark the refusal on the document provided by the courier. You must then call our Customer Service Representative on 07930 343011 to inform us of the issue so we can proceed and reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 15 working days or more have passed since the item was due to be delivered.
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WEDDING & OCCASIONS DIGITAL STATIONERY
All Amberelle Occasions digital stationery has a no refund policy but errors including incorrect details, spelling mistakes or changes you require can be made free of charge for the original occasion the stationery was purchased for.
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LATELITA LONDON
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We follow a 10-day return policy during which you must contact us via e-mail so that a return can be started. The cost of return is the customers responsibility.
The item must be undamaged, unworn, and unused with tags still attached within 10 days of the notification that the item will be returned.
We will also provide a return/refund for any damaged or defective items as long as any claims are placed within the agreed upon 4 days of the item being received.
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JEWELLERY, TIARAS & HAIR ACCESSORIES (EXCLUDING LATELITA LONDON)
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Please contact us within 10 days of receiving your order for us to process any issues you have with our supplier. If the item is not as described please send us photographic evidence so that we can send this to our supplier as proof and therefore process your refund quicker.
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We promise your money back if the item you received is not as described or damaged, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes if your claim is accepted to be eligible after review of photographic evidence or an investigation has taken place to find the location of the shipment.
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